Returns & Refunds Policy

Last Updated: 20 July 2026

At Vinyl Hours, we take pride in the quality of our products and carefully inspect every order before it is shipped.

Eligible for Return or Refund

We accept claims for items that arrive damaged or defective provided you contact us within 48 hours of delivery.

Not Eligible for Return or Refund

We do not accept returns or offer refunds for:

• Change of mind or no longer wanting the item
• Ordering the wrong size, style, or color
• Normal wear and tear
• Damage caused after delivery, including exposure to water or moisture (our watches are not water resistant — see Product Care)
• Items missing original packaging or tags
• Incorrect shipping information provided by the customer
• Claims submitted after the 48-hour reporting window

Shipping Delays

Shipping estimates are not guaranteed. If your order has not arrived within a reasonable time beyond our stated shipping estimate, contact us — If your order has not arrived within a reasonable time beyond our stated shipping estimate, please contact us at vinylhours@outlook.com and we will review the situation.

How to File a Claim

If your item arrives damaged or defective, email vinylhours@outlook.com within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photos or video of the item
• Photos of the packaging (if applicable)

Claims submitted after 48 hours of delivery may not be eligible for review. We use delivery confirmation and tracking timestamps provided by the shipping carrier when reviewing claims.

Refund Approval

Once your claim has been reviewed and approved, we will notify you by email. If approved, we may offer:

• A replacement item, or
• A refund to your original payment method

The resolution offered will be determined on a case-by-case basis, typically within 5–10 business days of approval.

Late or Missing Refunds

If a refund has been approved, please allow 5–10 business days for your financial institution to process and post the refund. If you have not received your refund after that period, contact us at vinylhours@outlook.com.

Before You Dispute a Charge

If something is wrong with your order, please contact us first. We resolve the large majority of issues directly, and it is typically faster than a bank or card dispute. If a chargeback is filed without first contacting us, we reserve the right to contest it using our delivery, communication, and policy-disclosure records.

Contact Us

For all refund requests, damaged item claims, or questions regarding your order, please contact:

Vinyl Hours 📧 vinylhours@outlook.com