Shipping Policy

Last Updated: 20 July 2026

At Vinyl Hours, we are committed to delivering your order as quickly and safely as possible. We operate from South Africa and ship worldwide, with most orders going to customers overseas. Please review the information below regarding our shipping process.

Order Processing

All orders are processed within 2–5 business days after payment is received and verified. During periods of high demand, product launches, holidays, or unforeseen circumstances, processing times may be extended.

Once an order has been placed, it cannot be cancelled or modified. Please ensure all order details are correct before completing your purchase.

Shipping Times

We ship worldwide. Estimated delivery times (not including processing time):

Delivery dates are estimates only and are not guaranteed. If your order has not arrived significantly beyond the estimate above, contact us — depending on your location, you may be entitled to a refund or reshipment under applicable consumer protection law (for example, the U.S. FTC Mail, Internet, or Telephone Order Rule), and we will work with you to resolve it.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take several days to appear depending on the carrier and destination country.

Multiple Shipments

If your order contains multiple items, products may arrive separately depending on inventory availability and shipping logistics.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by your country's customs authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delays

While we work hard to ensure timely delivery, Vinyl Hours is not responsible for shipping delays caused by factors outside our control, including customs inspections, severe weather, carrier disruptions, public holidays, labor disputes, natural disasters, or incorrect shipping information provided by the customer. See "Shipping Times" above for what to do if a delay becomes significant.

Incorrect Shipping Address

Customers are responsible for ensuring their shipping address is entered correctly at checkout. Vinyl Hours is not responsible for orders shipped to incorrectly entered addresses. If an order is returned to us due to an incorrect address, additional shipping fees may apply before reshipment.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Vinyl Hours is not responsible for packages lost or stolen after delivery. If you believe your package was lost or stolen, we recommend contacting the shipping carrier directly to initiate an investigation, and reaching out to us so we can assist where possible.

Damaged or Defective Items

If your order arrives damaged or defective, contact vinylhours@outlook.com within 48 hours of delivery with:

• Your order number
• Photos or video of the damaged item
• Photos of the packaging (if applicable)

Claims submitted after 48 hours may not be eligible for review. Full details are in our Returns & Refunds Policy.

Contact Us

If you have any questions regarding shipping, please contact:

Vinyl Hours 📧 vinylhours@outlook.com